Frequently
Asked
Questions

The Neuroglide Back/Neck Pad simulates the kneading and stroking of tissues by using inflatable air channels.
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The inflation sequence starts at the bottom of the back pad and moves up toward the neck. The pressure profile and tempo of inflation was designed to replicate the action of a well known manual therapy technique known as “manual lymphatic drainage” (MLD).
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The manipulation of tissues via MLD has many demonstrated effects on the peripheral and autonomic nervous systems of the body, including reduction in pain and activation of the body’s “relaxation and recovery response” (stimulation of the parasympathetic nervous system).

We have a dedicated page called “How It Works” that provides a thorough introduction and review of therapeutic benefits and supporting evidence.

Neuroglide in general is very safe to use. It is a gentle, non-invasive touch-based therapy that uses much lower pressures on the skin and tissues than conventional massage therapies. But it is intended for use by people who are otherwise healthy, so please consult the list of contraindications. (see below)
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If you are interested in using the Neuroglide Back/Neck Pad for treatment of a medical condition, please talk to your doctor first about the benefits of this form of therapy for your specific needs.

Yes. Neuroglide has received FDA clearance for over-the-counter use (K202693).  It is indicated for the temporary relief of minor muscle aches and pains, and for the temporary increase in circulation to the treated areas in people who are in good health.

Neuroglide is intended for use by people in good health. It is not to be used if you are under a physician’s care, have a condition requiring the use of any medical device or if you have one or more of the following conditions:

• pacemaker
• heart problems
• vascular problems
• acute pulmonary edema
• acute thrombosis
• acute congestive cardiac failure
• acute infections
• deep vein thrombosis
• episodes of pulmonary embolism
• wounds, lesions, or tumors at or near the site of application
• where increased venous and lymphatic return is undesirable
• spinal cord or back injuries
• bone fractures or dislocations at or near the site of application
• bronchial asthma
• pregnancy

If you are interested in using the Neuroglide Back/Neck pad for treatment of a medical condition, please talk to your doctor first about the benefits of this form of therapy for your specific needs.

Yes we do!

Eva Medtec Inc. offers a 30-day refund return policy on its Neuroglide products. In the event you are not satisfied with your Neuroglide product, you will receive a refund less 10% restocking fee if you initiate a return within 30 days of your purchase.
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Please contact an Eva Medtec Customer Service representative at 1-844-382-9920 to initiate a return.
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Note that all Neuroglide returns are subject to the following conditions:

• You must have a Return Merchandise Authorization (RMA) number to be eligible for a credit to your account. You will receive this number from customer service when you initiate a return. Products returned without a Return Merchandise Authorization number will not be eligible for a credit.
  
• The product must be returned in original packaging and in undamaged condition. Products received in a soiled condition or otherwise showing wear will be deemed “unacceptable” and you will be so notified by customer service.
  
• Returned products will be subject to a 10% restocking fee.
• If you refuse delivery for any reason, you will be refunded the cost of your purchase less shipping fees.
• All refunds will be posted to the credit card used for purchase within 5 days of receipt of the returned product.
• Eva Medtec is not responsible for items lost or damaged during return shipping.

Eva Medtec, Inc., a Minnesota corporation, provides warranty for the Neuroglide system. For home use the warranty terms are as follows:

• The Neuroglide Controller Unit is warranted to be free of manufacturing defects in material and workmanship for a period of two-years from the date of purchase.
• The Neuroglide Back/Neck Pad is warranted to be free of manufacturing defects in material and workmanship for a period of one-year from the date of purchase.

The warranty terms for clinical are as follows:

• The Neuroglide Controller Unit is warranted to be free of manufacturing defects in material and workmanship for a period of two-years from the date of purchase.
• The Neuroglide Back/Neck pad is warranted to be free of manufacturing defects in material and workmanship for a period of 6 months from the date of purchase.
  

All other accessories and supplies related to the use of the Neuroglide system are warranted to be free from defects in materials and workmanship for 6 months from the date of purchase.

Currently there is not a Durable Medical Code/Insurance Code for the Neuroglide, therefore it will most likely not be covered by insurance companies.

The Neuroglide System is an FDA-Cleared over-the-counter Class II Medical Device intended to treat pain and increase circulation. If you are using the system for medical reasons, you may be able to use an HSA or FSA account to purchase the Neuroglide.

Health Savings Accounts (HSAs), Health Flexible Savings Accounts (FSAs) and Health Reimbursement Arrangements (HRAs) are all tax-advantaged, so the IRS defines the types of expenses that you can pay for with these accounts. Generally, qualified expenses include doctor visits, medications, medical equipment, and dental and vision care for you, your spouse and any dependents.  

Please note that your plan might have limitations, approval and documentation requirements.  

If you have an HSA or FSA, contact your plan administrator to determine eligibility.